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About Us

At FailSafe Communications, our mission is clear: No caller to 911 or 988 should go unheard. We deliver the tools that leaders, carriers, and providers need to protect lives, safeguard reputations, and stay ahead of compliance.

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Protecting Lives Through Smarter Emergency Communications

Founded in 2014 by Leo A. Wrobel, a veteran, former mayor, and nationally recognized disaster recovery expert, FailSafe Communications was created to solve one of the most urgent gaps in public safety: the calls to 911 that never connect. With multiple U.S. patents and more than 30 years of experience behind it, FailSafe Communication provides the only nationwide companion solution that is designed to help callers that cannot get through to 911 or 988.

Our goal is simple yet vital: to ensure that carriers, public officials, and service providers are never caught off guard. By delivering real-time information about blocked or lost 911 callers through our T911™ methodology, we empower leaders to act with confidence, carriers to avoid costly fines, and recovery providers to differentiate their services.

Government Official Looking At Texts On Phone

What Sets FailSafe Communications Apart

FailSafe Communications is the only provider that detects unsuccessful 911 callers in real time. Our patented methodology, demonstrated before the FCC, gives carriers and public officials the precise data they need to respond quickly, prove compliance, and protect public trust. Unlike traditional systems that only track completed calls, FailSafe focuses on failures—the hidden risks that lead to multimillion-dollar fines, political fallout, and delayed emergency responses.

By turning these silent failures into actionable alerts and compliance-ready reports, FailSafe closes the most dangerous gap in public safety communications. Leaders gain the visibility to act decisively, carriers meet regulatory requirements with confidence, and communities are protected by a system that works even when 911 doesn’t.

400+ Years

Combined Telecom and Executive Experience

Multiple

Patents

Follow a manual added link
12

Books

1000+

Trade Articles

5 Stars

On Amazon

Our Founders

At FailSafe Communications, leadership means accountability. Our founders are driven by the belief that no leader should ever be caught off guard when lives are at stake. Guided by decades of expertise in public safety and telecom, we focus on building solutions that put decision-makers in control, strengthen trust between carriers and communities, and set a higher standard for transparency in times of crisis.

Leo W

Inventor and Chairman of the Board

Leo A. Wrobel

About
Sharon W

Board Member and Corporate Secretary

Sharon Wrobel

About
Eddie P

General Counsel

Eddie M. Pope

About

Explore More With FailSafe Communications

Learn more about the real-world applications, compliance support, and solutions that set FailSafe Communications apart.

Political Figure Walking Down Street Looking At Texts

Use Cases

See how FailSafe’s solutions support leaders, carriers, and providers during outages, disasters, and emergencies.

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Legal & Compliance

Discover how FailSafe helps carriers and service providers stay FCC compliant and avoid multimillion-dollar fines.

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News

Stay updated with FailSafe’s latest insights, announcements, and expert commentary on public safety communications.

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Pricing

Explore flexible plans designed for elected officials, municipalities, carriers, and DRaaS providers.

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Stay Informed. Stay Compliant. Stay in Control.

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Leo A. Wrobel

Inventor and Chairman of the Board
Leo Wrobel is a veteran, former mayor, and nationally recognized telecom expert with over three decades of experience. He pioneered disaster recovery centers in the 1980s, founded a nationwide certified phone company, and authored 12 books and 1,600+ articles. Leo has lectured across the U.S. and abroad, including Chile, Israel, and China. His patented innovations and disaster recovery expertise have guided Fortune 100 companies and shaped modern public safety communications.
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Sharon Wrobel

Board Member and Corporate Secretary
Sharon Wrobel is a writer, co-author, and communications professional with decades of experience in both business and public service. She co-authored Disaster Recovery for Communications and Critical Infrastructure and has published numerous trade articles. Sharon has served as a public official on Ovilla’s Planning and Zoning and Historical Commissions and was a director of the Network and Systems Professionals Association. She is also active in community volunteerism as a Christian dance fitness instructor.
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Michael Hatfield

Board Member, President and COO
Michael Hatfield is an accomplished executive with expertise in finance, telecommunications, and business development. As President of Greenway Communications since 2016, he has guided companies from concept to profitability through strategic planning and execution. Known for his analytical and creative approach, he specializes in revitalizing organizations and uncovering new opportunities. His leadership continues to bring measurable results across diverse industries.
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Philip Diehl

Board Member
Philip Diehl is a respected business leader and former director of the United States Mint. He currently serves as President of U.S. Money Reserve and has held leadership roles with the Public Utility Commission of Texas and other financial organizations. Philip has received national recognition, including the Treasury Medal for Outstanding Public Service and Advertising Age’s Top 100 in Marketing. His background in policy, regulation, and business provides FailSafe with unmatched insight.
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Donald Benson

Board Member
Donald Benson is an experienced executive with a career spanning defense, healthcare, insurance, and financial services. He has managed command and control systems for the Pentagon, the White House, and the Pacific Theater, and later held senior roles at companies like CIGNA and Aetna. Don has led organizations through consolidations, start-ups, and turnarounds with proven results. He holds a management degree from Central Connecticut University and advanced studies at Wharton, Darden, and Cornell.
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Kathy G. Benson

Board Member
Kathy Benson is a seasoned executive with leadership experience in insurance, utilities, and technology. A magna cum laude graduate of the University of Connecticut, she has held roles at Aetna, Travelers, and Northeast Utilities. As Founder and Principal of Prosource, she oversaw software development, marketing, and financial management divisions. Kathy’s ability to identify and implement new technologies has helped organizations stay competitive in changing markets.
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Mark Allison

Board Member
Mark Allison built a unique career spanning both sound engineering and avionics. He provided live sound services for major artists and U.S. presidents before moving into aerospace engineering. At Lockheed Martin, Mark spent more than two decades working on the F-16 program. His diverse technical background brings valuable perspective to FailSafe’s leadership.
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Debra K. Smyth

Chief Financial Officer
Debra Smyth is a seasoned financial executive with over 35 years of experience. She holds an MBA from the Keller Graduate School of Management and has led financial strategy for multiple organizations. Debra’s expertise includes profitability analysis, tax planning, contract negotiations, and risk management. Her ability to align financial planning with business goals makes her integral to FailSafe’s vision.
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Eddie M. Pope

General Counsel
Eddie Pope is an attorney with more than 40 years of telecommunications law and regulatory experience. He served at both the Oklahoma Corporation Commission and Texas Public Utility Commission, where he was Chief of Staff to the Chairman. Eddie co-authored Understanding Emerging Network Services, Pricing and Regulation and helped shape the Texas T2A Interconnection Agreement, a nationwide model for telecom competition. His deep legal expertise provides FailSafe with trusted guidance in compliance and regulation.
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Eddie M. Pope

General Counsel
Eddie Pope is an attorney with more than 40 years of telecommunications law and regulatory experience. He served at both the Oklahoma Corporation Commission and Texas Public Utility Commission, where he was Chief of Staff to the Chairman. Eddie co-authored Understanding Emerging Network Services, Pricing and Regulation and helped shape the Texas T2A Interconnection Agreement, a nationwide model for telecom competition. His deep legal expertise provides FailSafe with trusted guidance in compliance and regulation.

Debra K. Smyth

Chief Financial Officer
Debra Smyth is a seasoned financial executive with over 35 years of experience. She holds an MBA from the Keller Graduate School of Management and has led financial strategy for multiple organizations. Debra’s expertise includes profitability analysis, tax planning, contract negotiations, and risk management. Her ability to align financial planning with business goals makes her integral to FailSafe’s vision.

Mark Allison

Board Member
Mark Allison built a unique career spanning both sound engineering and avionics. He provided live sound services for major artists and U.S. presidents before moving into aerospace engineering. At Lockheed Martin, Mark spent more than two decades working on the F-16 program. His diverse technical background brings valuable perspective to FailSafe’s leadership.

Kathy G. Benson

Board Member
Kathy Benson is a seasoned executive with leadership experience in insurance, utilities, and technology. A magna cum laude graduate of the University of Connecticut, she has held roles at Aetna, Travelers, and Northeast Utilities. As Founder and Principal of Prosource, she oversaw software development, marketing, and financial management divisions. Kathy’s ability to identify and implement new technologies has helped organizations stay competitive in changing markets.

Donald Benson

Board Member
Donald Benson is an experienced executive with a career spanning defense, healthcare, insurance, and financial services. He has managed command and control systems for the Pentagon, the White House, and the Pacific Theater, and later held senior roles at companies like CIGNA and Aetna. Don has led organizations through consolidations, start-ups, and turnarounds with proven results. He holds a management degree from Central Connecticut University and advanced studies at Wharton, Darden, and Cornell.

Philip Diehl

Board Member
Philip Diehl is a respected business leader and former director of the United States Mint. He currently serves as President of U.S. Money Reserve and has held leadership roles with the Public Utility Commission of Texas and other financial organizations. Philip has received national recognition, including the Treasury Medal for Outstanding Public Service and Advertising Age’s Top 100 in Marketing. His background in policy, regulation, and business provides FailSafe with unmatched insight.

Michael Hatfield

Board Member, President and COO
Michael Hatfield is an accomplished executive with expertise in finance, telecommunications, and business development. As President of Greenway Communications since 2016, he has guided companies from concept to profitability through strategic planning and execution. Known for his analytical and creative approach, he specializes in revitalizing organizations and uncovering new opportunities. His leadership continues to bring measurable results across diverse industries.

Sharon Wrobel

Board Member and Corporate Secretary
Sharon Wrobel is a writer, co-author, and communications professional with decades of experience in both business and public service. She co-authored Disaster Recovery for Communications and Critical Infrastructure and has published numerous trade articles. Sharon has served as a public official on Ovilla’s Planning and Zoning and Historical Commissions and was a director of the Network and Systems Professionals Association. She is also active in community volunteerism as a Christian dance fitness instructor.

Leo A. Wrobel

Inventor and Chairman of the Board
Leo Wrobel is a veteran, former mayor, and nationally recognized telecom expert with over three decades of experience. He pioneered disaster recovery centers in the 1980s, founded a nationwide certified phone company, and authored 12 books and 1,600+ articles. Leo has lectured across the U.S. and abroad, including Chile, Israel, and China. His patented innovations and disaster recovery expertise have guided Fortune 100 companies and shaped modern public safety communications.